Service Frequently Asked Questions:

Q: How do I schedule and service appointment for my BMW?
A: Scheduling an appointment is very easy you.  You May:

1. Call our Appointment Hotline toll free at  800.577.6067 or
2. Visit our website which is available to you 24/7.  Click on the Top Navigation bar: SERVICE>SCHEDULE A SERVICE APPOINTMENT

Q: How do I find out the status of my serviced vehicle?
A: There are 3 ways to check our vehicle's status:

1. Email the Service Advisor handling your service repair.
2. Contact your Service Advisor on his/her directline.
3. You find their email and phone by clicking on the Top Navigation bar: SERVICE>SERVICE TEAM

Call our Service Receptionists at 714-249-2311.  A Shelly BMW agent will happy to assist you.

Q: Why should I service my BMW with Shelly BMW service department?
A: Our Service Team is committed to exceed our customer's expectation.  We know your time is valueable and we promise to get your BMW repaired quickly and correctly the first time.  Unlike other dealerships, customer satisfaction is our #1 goal.

Q: Do you offer BMW loaner cars or non BMW loaners?
A:  YES.  If your car requires a minimum of 3 service labor hours, you qualify to receive a complimentary loaner vehicle.  Unlike other BMW dealerships, at Shelly BMW, we are proud to offer both BMW and non-BMW loaner cars.  Depending on the demand, you will be placed in a BMW or a Hertz rental car.  We strongly suggest that you contact our Service Appointment Desk Hotline at 800.577.6067 to reserve your loaner vehicle or address this with your Service Advisor upon arrival if you are a Walk-in customer.

Q: What amenities do you provide while I’m waiting for my car to be serviced?
A:  We provide the following complimentary amenities while you wait

- Free Wireless Internet
- Courtesy Shuttle Service
- Free Gourmet Pastries and Refreshments
- Cable TV
- Children’s PlayCenter
- Complimentary Car Wash with Service Repair
- 110% Customer Satisfaction

 

Centrally located within 15 mins from most cities in Los Angeles and Orange County.

If you have quesitons after your service repair, please contact our service client care representative at 714-249-2311 and they will be glad to assist you.