Shelly BMW is proud to provide the highest level of service to all our customers.  We understand that we owe our success to our customers and devote our business to building life long relationships with our clients.  We value our customers opinions and welcome all feedback.  Below are real actual feedback from our customers:

 

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This is what our customers said about their sales experience at Shelly BMW:

"SHELLY BMW'S PROFESSIONALISM IS THE REASON THAT I CHOSE THIS CENTER FOR MY THIRD LEASE. MY DAUGHTER ALSO HAS PURCHASED HER VEHICLE FROM SHELLY. SHELLY BMW IS A CLASS ACT."

"IT WAS A GOOD EXPERIENCE, AND HE WILL RECOMMEND SHELLY BMW TO FRIENDS AND FAMILY."

"CLIENT ADVISOR IS WONDERFUL BECAUSE HE IS RESPECTFUL WITH EXPLANING THE FEATURES AT DELIVERY. HE HAS A GREAT DISPOSITION AND IS NICE TO DEAL WITH. SHE SAID HER CLIENT ADVISOR STEVE IS WONDERFUL ALSO, AND WHEN SHE CALLS WITH QUESTIONS HE IS RIGHT THERE."

"THE CLIENT ADVISOR WAS VERY FAST WITH TRANSACTIONS AND EASY TO TALK TO."

"WORKED WITH TWO CLIENT ADVISORS WHO WERE VERY HELPFUL. SHE SAID THE TEAMS WERE GREAT AND THE EXPERIENCE WAS GREAT TOO."

"IT WAS A VERY GOOD EXPERIENCE FOR HER. SHE SAID THEY WERE VERY KIND TO HER."

"WAS A CASH DEAL, THE PAPERWORK WAS DONE IN NO TIME AT ALL.CUSTOMER STATED THEY HAD GONE TO A COMPETING CENTER AND FOUND THAT THEY TENDED TO BE SHORT ON PATIENCE AND THEY DID NOT GET THE LEVEL OF QUALITY OF SERVICE THAT THEY FOUND AT SHELLY BMW."

 

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This is what our customers said about their service experience at Shelly BMW:

" I WAS IN A HURRY. I ORIGINALLY WENT TO COMPETING BMW DEALERSHIP BUT AT THAT CENTER THERE WAS VERY BAD SERVICE AND THEY DIDNT EVEN FIX HER VEHICLE. BECAUSE OF THAT BAD SERVICE I WENT TO SHELLY BMW AND IS VERY PLEASED. EVERYONE THERE IS GREAT, ESPECIALLY THE TWO SERVICE ADVISORS. I RECEIVED GREAT SERVICE AND NOW I HAVE NO MORE PROBLEMS WITH MYVEHICLE."

"THIS SERVICECENTER IS NOT THE CLOSEST TO HER HOME BUT I REALLY LIKES THE SERVICE AND IS REALLY HAPPY WITH THEM, THE CUSTOMER SERVICE IS GREAT."

"I CONTINUED TO BE VERY PLEASED AND IMPRESSED WITH THE SERVICE, AND THE COURTESY AND THE PROFESSIONALISM OF EVERYONE WITH WHOM I HAVE DEALT AT SHELLY. THANK YOU FOR ACTUALLY MAKING THE VEHICLE SERVICING EXPERIENCE A PLEASANT ONE."

"I LIVE CLOSER TO COMPETING DEALERSHIP, BUT CHOOSES TO DRIVE ALL THE WAY TO BUENA PARK BECAUSE OF THE GREAT SERVICE SHE HAS RECEIVED FROM DAY ONE, SECOND BMW. I STOPPED AT ANOTHER CENTER TWICE TO LOOK AT THEIR VEHICLES, COLOR AND NO ONE HELPED THEM. I HAD TO ASK FOR SOMEONE, WAITED AND WAITED. THE SVC PERSONNEL IS ALSO AWFUL. I WOULD RATHER DRIVE TO BUENA PARK. THANKS, SHELLY."

"I AM EXTREMELY PLEASED WITH MY VEHICLE, THE CENTER, AND THE EXPERIENCE. I HAVE RECOMMENDED THIS CENTER SEVERAL TIMES."

"I WAS IN A HURRY AND STATED THEY DID A TREMENDOUS JOB AND WERE KIND, COURTEOUS, AND IT WAS A GREAT EXPERIENCE. THEY GOT THE WORK DONE WHEN THEY SAID THEY WOULD."

"I WAS VERY SATISFIED WITH THE SERVICE ON THE VEHICLE. I WAS ESPECIALLY SATISFIED WITH THE WAITING AREA. I WAS ABLE TO HAVE A CUP OF COFFEE AND WORK ON THE FREE WI-FI WHILE MY SON WATCHED A CARTOON.  IT MADE THE TIMEPASS QUICKLY."

"SHELLY WAS AWESOME. I HAD AN EMERGENCY SITUATION FOR WHICH I CALLED TO MAKE THE APPT. THEY FIT ME IN TO COME IN WITHIN TWENTY MINUTES OF THE CALL. AS THEY WROTE IT UP, THEY ARRANGED FOR A RENTAL AND HAD ME ON MY WAY WITHIN FIFTEEN MINUTES SO AND MADE MY COURT APPEARANCE ON A TIMELY BASIS. THE SERVICE ADVISOR WAS GREAT."