Frequently Asked Questions

As one of the largest and fastest growing BMW dealership in the nation, Shelly BMW has served Southern Californians loyally for over 17 years with many of the highest customer satisfaction ratings in the automotive industry. What sets us apart is our commitment in providing all our clients with the Ultimate BMW customer experience. We never forget that our customers are the reason for our success. This is why at Shelly BMW we constantly strive to exceed your expectations to leave no doubt that Shelly BMW is the right choice.

To answer many of your questions we have provided a list of common Frequently Asked Questions (FAQ’s)

New Vehicle Sales

A: YES. As one the fastest growing BMW Dealership in Southern California, we stock and offer a large selection of New and Pre-Owned BMWs. Unlike other BMW Dealerships we will have the BMW you want on site. We constantly receive new shipments of BMWs and we update our inventory online daily so please check back online or call us for inventory availability. If we do not currently have the one you want we can quickly get it for you.
A: YES. Even though you may still being paying your current car payments, we can help assist you in getting out of that car and into the BMW of your dreams. We also offer top dollar for your trade in. Just call one of our client advisors for further details.
A: Our website has vast information about BMW Model specifications, features, options and reviews. You can even build your own BMW by clicking on the Top Navigaton Bar: REASEARCH>NEW CAR INFO We invite you to spend time researching the BMW that fits your needs.
A: YES. We constantly work with BMW and the Banks to provide our customers with the best deal and financing possible. Unlike other dealerships, we are on our customer’s side, negotiating for you and building the trust and relationship between our customers. This is one of our reasons for our success, as one of the fastest growing BMW dealership in the nation.
A: NO. One of the biggest myths is that purchasing from a automotive broker will always get the best deal possible. The fact is that brokers are a middle man that purchases the vehicles directly from the dealerships. Brokers do not get their cars from the manufacturers, only authorized dealerships are allowed to purchase new vehicles. The way the brokers earn their pay is to make a commission from the buyer. Many times you will get a better deal directly from the dealership, eliminating the middle man. In fact the best deals are made purchasing directly with the dealership.
A: YES. We offer VIP delivery to all our customers. This means that we will personally deliver your car directly to your work, home or your favorite hang out. Many of our customers are happy to see their shiny new BMW delivered to their work in front of all their coworkers. The pride of owning the ulitmate driving machine never ends.
A: YES. You can bring in your current vehicle for a free onsite trade appraisal. Trade appraisal must to be done onsite with the actually vehicle due to many factors that go play a role in evaluating the vehicle, thus we are not able to give you true value appraisal over the phone. However, because we sell a large amount of used BMW’s, we have a need more your vehicle and are able to give you top dollar for your vehicle, unlike other dealerships.
A: The quickest and easiest method of contact is submitting a QUICK CONTACT FORM online at our website 24/7. On the TOP NAVIGATION BAR: CONTACT US>CONTACT SALES otherwise you contact us at 888-806-0476.

Pre-Owned Vehicles Sales

A: The Certified Pre-Owned title is awarded only to those BMWs that meet our demanding standards and pass a meticulous certification process. Owners of certified BMWs receive comprehensive BMW Roadside Assistance and extensive protection benefits with our Certified Pre-Owned BMW Limited Warranty.
A: Every Certified Pre-Owned BMW’s com with the BMW Certified Pre-Owned Warranty, you're covered for up to 6 years or 100,000 miles, whichever comes first
A: YES. Because Shelly BMW has one of the largest selections of Used and Certified Pre-Owned BMW’s in Southern California, and we are one of the fastest growing Certified Pre-Owned BMW in sales, we are able to offer you great deals and low financing.

A: Top 5 Reasons to Buy Certified Pre-Owned BMW

  1. Every Certified Pre-Owned BMW is backed by a special BMW Protection Plan which provides coverage on the car for up to two years or 50,000 miles (whichever comes first) from the date of expiration of the 4-year/50,000 mile BMW New Vehicle Limited Warranty. Extended warranty available.
  2. Certified Pre-Owned BMW offer more valued features than most other manufactures.
  3. Special Financing - selected Certified Pre-Owned BMWs.
  4. All Certified Pre-Owned BMWs pass a rigorous inspection process where only the most pristine vehicles are chosen to become Certified Pre-Owned by BMW.
  5. Certified Pre-Owned BMWs hold better resale value than most manufactures.

Lease Returns

A: For the most effective lease-end consultation, we suggest that you contact us 90 days before your BMW lease end date. We would like to review all lease-end options that may range from purchasing your existing BMW lease to leasing a new BMW. Please contact our top lease end specialists Rick Ahumada at 714-249-2217 or Bill Harada at 714-249-2272.
A: As one of the top BMW dealership in the country, Shelly BMW will be able assist you in your lease return. Whether you are at your lease end date or just wish to return the lease for an upgrade, we can help you now. This often means that we can save hundreds to thousands of dollars for you. We understand that you may have many questions and concerns regarding your BMW lease. Talk to our knowledgeable and friendly lease-end specialists today.
A: YES. At times there are special programs that BMW offer which can save you money. To find out what are the current offers and the best plan for you we suggest you contact our lease end specialists 90 days prior to your lease maturity date.

Finance

A: You can apply for financing 24/7 online at our website. Click on the TOP NAVIGATON BAR: FINANCE>APPLY ONLINE and submit your information. Once you complete and submit the online finance application, one of our finance managers will contact you regarding your application. At this time they will discuss with you your pre-approval status.
A: YES. All BMW dealerships provide the same low rates sponsored by BMW Financial. We always honor BMW Financial rates. However, at times we are able to provide better rates due to our long and strong relationships with other banking institutions. To find the best rate that fits your needs please contact one of our sales Client advisors by submitting an online SALES QUICK CONTACT FORM located on our website at the TOP NAVIGATION BAR: CONTACT US>CONTACT SALES
A: YES. You can purchase a maintenance upgrade or an extended warranty for your vehicle. We have many options and packages to fit your needs. Please submit a request online by clicking the TOP NAVIGATION BAR: CONTACT US>CONTACT FINANCE. Otherwise you can call us at 888-806-0476 and ask for a Finance Manager.

Service

A: Scheduling an appointment is very easy you. You May:

  1. Call our Appointment Hotline toll free at 888-690-2439 or
  2. Visit our website which is available to you 24/7. Click on the Top Navigation bar: SERVICE>SCHEDULE A SERVICE APPOINTMENT

A: There are 3 ways to check our vehicle's status:

  1. Email the Service Advisor handling your service repair.
  2. Contact your Service Advisor on his/her directline. You find their email and phone by clicking on the Top Navigation bar: SERVICE>SERVICE TEAM
  3. Call our Service Receptionists at 888-624-7282. A Shelly BMW agent will happy to assist you.
A: Our Service Team is committed to exceed our customer's expectation. We know your time is valueable and we promise to get your BMW repaired quickly and correctly the first time. Unlike other dealerships, customer satisfaction is our #1 goal.
A: YES. If your car requires a minimum of 3 service labor hours, you qualify to receive a complimentary loaner vehicle. Unlike other BMW dealerships, at Shelly BMW, we are proud to offer both BMW and non-BMW loaner cars. Depending on the demand, you will be placed in a BMW or a Hertz rental car. We strongly suggest that you contact our Service Appointment Desk Hotline at 888-690-2439 to reserve your loaner vehicle or address this with your Service Advisor upon arrival if you are a Walk-in customer.

A: We provide the following complimentary amenities while you wait

  1. Free Wireless Internet
  2. Courtesy Shuttle Service
  3. Free Gourmet Pastries and Refreshments
  4. Cable TV
  5. Children’s PlayCenter
  6. Complimentary Car Wash with Service Repair
  7. 110% Customer Satisfaction
  8. Centrally located within 15 mins from most cities in Los Angeles and Orange County.

Parts

A: YES. Save time and money by purchasing genuine BMW parts, accessories and BMW lifestyle directly online 24/7. We offer special discounts for online ordering. Just visit our website at www.shellybmw.com and click on top navigation bar: PARTS>ONLINE STORE

A: You can contact our Parts Department directly emailing parts@shellybmw.com or by calling:

Retail Parts & Accessories: 888-489-4726
Wholesale Parts & Accessories: 888-489-4726

A: All genuine BMW parts are made to the highest standard. To ensure that your BMW performs as the ultimate driving machine you must protect your investment and only use genuine BMW parts. Visit our website to save money and time to purchase online.
A: Contact our Part Department to find out what information and documents we require before we can order a BMW key replacement. Wholesale Parts & Accessories: 888-489-4726

Why Shelly BMW?

  1. We Have What You Want! We have one of the largest selections of new and pre-owned BMW’s. Over hundreds of BMW’s in stock to choose from.
  2. We can get you into the BMW of your dreams at the price you want.
  3. Customer Service is our passion. We strive to exceed our customer’s expectations for over 17 years.
  4. Conveniently and centrally located in Buena Park (where the 5 and 91 freeway meet). Only 15 minutes from most cities in OrangeCounty and Los AngelesCounty.
  5. Special Financing and Lease Rates available on all makes and models
  6. Courteous, Knowledgeable and Professional Team
  7. Complimentary Car Wash for every service repair
  8. BMW loaner cars* available without having to purchase your BMW from us
  9. 24/7 online support via website www.shellybmw.com
  10. Shelly Group Committment: Integrity, Respect, Responsibility and Growth.
A: If you have questions after your service repair, please contact your Service Advisor or our service department general line at 714-249-2305 and they will be glad to assist you.

Shelly BMW


  • 6750 Auto Center Drive
  • Buena Park, CA 90621

  • New Car Sales: 888-806-0476
  • Pre-Owned Sales: 888-806-0476
  • Schedule Service: 888-690-2439
  • Service: 888-624-7282
  • Parts: 888-489-4726

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